PENN FOSTER BARTENDER CLASS HOW TO

Raised by a single mother and the youngest of 12, Joseph never knew his paternal father and lost two of his siblings, one of whom died in early childhood when he was just an infant himself. Gregg Irish, Executive Director of the City of Los Angeles stated “A skilled, empowered workforce is crucial to the growth and success of our city, as our airports and surrounding hotels make critical first impressions on the millions of travelers that visit us each year.” Coverage: Los Angeles Times – CLICK HERE Univision aired story – CLICK HEREĪsk Joseph and he will tell you outright, “hospitality is not just learned, but rather it is something innate that exists inside you.” Accordingly, Joseph has always strived to practice what his mother taught him…to be a gentleman and treat people the way you yourself want to be treated.īorn in the remote town of Linden, Texas, where the homes were equipped not with bathrooms but with outhouses, and the nearest neighbors were so far away you could fire off a shot gun and no one would hear it, Joseph, an African-American gentleman now in his fifties, was no stranger to hardship growing up. Up until this class, I never participated in any learning experience.”

PENN FOSTER BARTENDER CLASS HOW TO

I did not know how to read or write well. I never attended school, or even sat in a classroom as a child. I feel blessed and beyond satisfied that I am finally learning English. Margarita Mendoza, a hotel employee since 2003, stated, “I am extremely grateful for my job at the Concourse Hotel. The Hospitality Training Academy developed the trainings around Hyatt Regency standards to help hotel employees improve their services to guests, including ESL, culinary training, ServSafe training, TiPS Safe Alcohol Service, and customer service trainings.

Yohanys Castro, Director of Human Resources, The Concourse Hotel at LAX.

Jeff Rostek, Managing Director, The Concourse Hotel at LAX.

Maggie Mireles, Director of Operations, HTA.

Tom Walsh, President, UNITE HERE Local 11.

Gregg Irish, Executive Director, Los Angeles City Workforce Development Board.

The Honorable Jan Perry, General Manager, City of Los Angeles Economic and Workforce Development Department.

Charlie Woo, Chair of the Los Angeles City Workforce Development Board.

Los Angeles City Councilmember Mike Bonin.

On March 31, 2016, The Concourse Hotel held its first English as a Second Language (ESL) graduation consisting of 24 Room Attendants. The ESL classes are among the 60 classes that have already transpired in the hotel, made possible with the City’s financial support to the HTA and its partners, UNITE HERE Local 11 and the management from The Concourse Hotel. This funding allowed UNITE HERE Local 11’s 162 workers at the Concourse Hotel at LAX to elevate the service they provide to guests as part of a $60 million modernization to a Hyatt Regency Hotel. In May, 2015, the City of Los Angeles’ Workforce Development Board (WDB) awarded the Hospitality Training Academy (HTA) an “Upskilling Initiative” Grant of $100,000, as part of their vision to prevent mass layoffs and also participate in President Obama’s UpSkill American Initiative, led by the White House and the Aspen Institute.

Penn foster bartender class